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Category: UC3 News | by: admin on 21 February 2018 (0 Comments)

As a specialty wholesale distributor of audio and video peripheral equipment, Fontel Inc. announces the introduction of the Huddly GO HD PTZ USB Camera / Jabra Speak 710 Wireless Mic-Speaker Bundles to interest Integrators and Resellers in the U.S. These bundles are a unique Audio / Camera conferencing peripheral device solution that offer robust, high quality audio, as well as, high definition video, at [...]


      
Category: UC3 News | by: admin on 21 February 2018 (0 Comments)

Revolabs® Inc., a wholly owned subsidiary of Yamaha Corporation and part of the Yamaha UC department, today announced that independent analyst firm Wainhouse Research has issued a report on the Yamaha CS-700 Video Sound Collaboration System. Wainhouse Research focuses on critical issues in the UC, conferencing, collaboration, and professional AV markets. The CS-700, an all-in-one, wall-mounted UC solution engineered to simplify installation and deployment [...]


      
Category: UC3 News | by: admin on 21 February 2018 (0 Comments)

This post “Management by AI”: Analytics in the Data Center appeared first on CloudTweaks Connected CloudTweaks. Management by AI Behind any cloud, hosted environment or enterprise computing environment are data centers with tens of thousands of servers, racks upon racks of networking equipment, and supporting critical infrastructure, from power distribution to thermal management. The scale, complexity This post “Management by AI”: Analytics in the [...]


      
Category: UC3 News | by: admin on 21 February 2018 (0 Comments)

This post 10 Breakthrough Technologies 2018 appeared first on CloudTweaks Connected CloudTweaks. MIT’s 10 Breakthrough Technologies Every year since 2001 we’ve picked what we call the 10 Breakthrough Technologies. People often ask, what exactly do you mean by “breakthrough”? It’s a reasonable question—some of our picks haven’t yet reached widespread use, while This post 10 Breakthrough Technologies 2018 appeared first on CloudTweaks Connected CloudTweaks. [...]


      
Category: UC3 News | by: admin on 21 February 2018 (0 Comments)

This post Daimler to start serial production of eActros truck in 2021 appeared first on CloudTweaks Connected CloudTweaks. STUTTGART (Reuters) – Daimler (DAIGn.DE) said on Wednesday it aims to start serial production of an electric heavy truck with a range of 200 km (124 miles) in 2021, Daimler Trucks chief Martin Daum said. A year ago, Daimler had This post Daimler to start serial [...]


      
Category: UC3 News | by: admin on 20 February 2018 (0 Comments)

I’ve been involved with TMC and their ITExpo event long before UC was athing, and having just returned from the 2018 edition, I can say with certaintythat UCaaS has a long way to go before becoming the standard for business communications. The long-term prognosis favors some form of an integrated UC&C solution, but year after year, ITExpo persists. Someyears, the show looks behind the [...]


      
Category: UC3 News | by: admin on 20 February 2018 (0 Comments)

The recent BCStrategies podcast where my colleagues discussed the advantages and disadvantages of moving one’s Customer Engagement Center (CEC) to the cloud is a “must listen.” Note: I use CEC as a term of art because it better describes why the customer experience (CX) is much more than mere contact. “Contact”implies this is sport or some type of combat. As we all know, with [...]


      
Category: UC3 News | by: admin on 20 February 2018 (0 Comments)

New Kids in the Customer Interaction Management Space: Zendesk by Nicolas De Kouchkovsky If the combination of CRM and call center software is not new, we need to credit Zendesk for making one of the boldest moves pursuing it. Over the past couple of years, the company has been growing its solution set beyond customer support. Let’s continue our exploration of the new kids [...]