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Category: Opinions | by: admin on 12 September 2012 (0 Comments)

If you hadn’t noticed, telephony vendors are trying to move quickly into the UC arena, where voice communications are being subsumed by other forms of contact. That applies to both real-time and asynchronous messaging, where the old business telephony functions are starting to move to UC-enabled end user options. The big driver for this trend has been the rapid consumer take-up of multi-modal smartphones [...]


      
Category: Opinions | by: admin on 12 September 2012 (0 Comments)

If you think about communication contacts with people, you must also consider their role as “recipients” of a contact, whether the contact is a real-time connection attempt, an asynchronous message from another person, or from an automated business process application. Until now, business communications has been heavily focused on the contact initiators, because that is where communication activity originates. This is true whether it [...]


      
Category: Opinions | by: admin on 12 September 2012 (0 Comments)

“Call Centers” became “Contact Centers” when they started to let customers use other forms of communications, i.e., IM chat, email, SMS to contact customer-facing staff in a business operation. However, because most consumers still didn’t have ready access to a desktop computer, the telephone was still the most convenient form of immediate contact. Contact center “applications” also included automated self-service applications to minimize the [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

Vendor Community These are the vendors who can help you implement your unified communications strategy. Their products and services are reviewed in this section. Our community of vendors encompasses almost all categories of this industry, such as: internet telephony, VoIP software and VoIP solutions, CEBP, collaboration, presence, unified messaging, SIP, IP phones, voice mail, IP PBX, mobility, and social networking. Powered by WPeMatico [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

See UCStrategies UC Experts Russell Bennett, Michael Finneran, and Marty Parker at Interop 2012 New York. UC Interoperability (Russell Bennett and Marty Parker) Location: Room 1E07Wednesday, October 3, 2012, 10:30 AM-11:30 AM The Unified Communications market is experiencing a familiar dynamic around multi-vendor interoperability: Vendors say they have it, customers say they don’t. So which is closer to the truth—how much interoperability is really out there? [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

Home / UC Views / UCStrategies Views There’s been more than a little news on the mobility front this week, and frankly it’s all over the lot. Interestingly, most of it is coming not from the market leaders, but from the “challengers.” However, it touches smartphones, tablets, and operating systems and is clearly a set-up for the iPhone 5 launch in September and the [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

Home / UC Views / UC Newsroom Alteva has announced the release of the Alteva Hosted SMB Unified Communications Bundles, the latest addition to its line of cloud-based services. The bundles use service profiles based on user type to help determine the best phone system, data services, hosted business applications, and so forth for each user. The hosted platform can be implemented with no [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

Home / UC Views / UCStrategies Views Cisco announced some big changes to its UC licensing portfolio last week at its virtual sales conference, GSX, reports Roberto De La Mora, senior director, Unified Communications Platforms & Endpoints, Worldwide Collaboration Solutions Marketing is his blog Stocking the Collaboration Toolbox with the Right Tool for Every Job. The new licensing model is effective with the 9.0 [...]