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Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

There’s been more than a little news on the mobility front this week, and frankly it’s all over the lot. Interestingly, most of it is coming not from the market leaders, but from the “challengers.” However, it touches smartphones, tablets, and operating systems and is clearly a set-up for the iPhone 5 launch in September and the all-important Christmas buying season. It’s not that [...]


      
Category: UC3 Vendors | by: admin on 11 September 2012 (0 Comments)

The proliferation of smartphones, tablets, unified communications and social media has driven the business need…   The survey found that approximately 45 percent of midmarket CEOs feel the need to create a more open business environment. Another 64 percent of respondents said they plan to focus on developing a more collaborative landscape for employees to make the decision-making process faster and more efficient. “Rising [...]


      
Category: UC3 Vendors | by: admin on 11 September 2012 (0 Comments)

Much like facing the dark lord Darth Vader, taking on today’s IT environments can be… Businesses are facing greater challenges and seemingly managing their environments with little help. But in reality, they’re working smart, proactively seeking the right help and the right provider. Not only are they developing skills for managing their environments, they’re also honing skills for engaging outside providers that help support [...]


      
Category: UC3 Vendors | by: admin on 11 September 2012 (0 Comments)

…And the discussion continues: I posed a key question in my last blog “Why does… …And the discussion continues: I posed a key question in my last blog “Why does it (Customer Experience) matter? I spent this week with hundreds of customer experience professionals at the Forrester Customer Experience Forum in New York City. When we asked how many consider customer experience as a [...]


      
Category: UC3 Vendors | by: admin on 11 September 2012 (0 Comments)

This is a great blog from Kay Phelps/Avaya… What?!! Stick with me for a moment – it’s relevant. A colleague used this subheading in an article he had written. Once I stopped laughing and read further, the point he was making was that often we already have much of what we need to deliver an exemplary customer experience. Rather than looking up at the [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

by Tim Cook Cloud Communications profitability is very different from what most Value Added Resellers (VARs) and Managed Service Providers (MSPs) are used to.  The opportunity for profits is wide open but requires a new understanding and tools on which to capitalize.  I have defined 3 key areas of profit opportunity Votela is facilitating with Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

by Louis Hayner There are many ways to innovate in an organization – new products, new processes, and new ways to take your organization to market. It’s not necessarily just about seeing what the customer asks for, but also about what theydon’t ask for – building their businesses around stable, reliable technologies. Many organizations keep their Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

Dawson reacts to today’s announcement from AT&T of the launch of shared data plans for mobile services in late August, joining Verizon Wireless, which launched its plans in late June. Jan Dawson, chief telecoms analyst at Ovum,  says that AT&T’s newly launched shared data plans show it has learned from Verizon’s mistakes, but some issues remain. Powered by WPeMatico [...]