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Category: Opinions | by: admin on 11 September 2012 (0 Comments)

Interestingly, I considered describing the differences between cloud computing, hosted and managed services as a somewhat unique topic for today’s and Friday’s blogs. However, there are several years worth of articles and blogs attempting to clarify these three offerings. Yet, my opinion of how the market and customers should view them remains unchanged, even after Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

In today’s innovative and always-on society, communications service providers have never been more equipped to deliver a great customer experience, especially in the cloud. Yet man providers continue to experience customer churn due to poor processes, overhyped technology and bad customer service.   If your enterprise is spending thousands, or even millions, of dollars with Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

Louis Hayner, CSO, Alteva  The Role of the Service Provider Service providers should take a more active approach with their channel partners by teaching them how their channel partner program works, how the channel partner should position your services properly and more importantly, how they can get compensated. Channel partners will have some initial concerns Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

Louis Hayner, CSO, Alteva   Preparing for a Unified Communications Installation   There are many steps end users should consider when preparing for a UC installation. The first is to really come to an understanding about where you want your business to be. Then, work backwards. In most technology deployments, many people are happy with where Powered by WPeMatico [...]


      
Category: Featured UC3 News | by: admin on 10 September 2012 (0 Comments)

The forecast for cloud security should read “sunny and clear” but enterprises looking to adopt cloud-based IT and communications services continue to deal with uncertainty about whether the services they receive and, more importantly, any of their content is truly secure. They certainly recognize all the other business benefits of cloud based services (including but not limited to access to services and information wherever [...]


      
Category: Featured UC3 News | by: admin on 10 September 2012 (0 Comments)

By 2016, 40% of enterprises will require prospective cloud providers to submit proof of independent security testing before they’ll sign up for service, Gartner predicts. This priority is an opportunity for telcos, cable operators and unified communications (UC) service providers to differentiate themselves in the increasingly crowded cloud market. Even when enterprises, government agencies and other organizations don’t require third-party verification, that doesn’t mean control [...]


      
Category: Featured UC3 News | by: admin on 10 September 2012 (0 Comments)

Veteran telecommunications leader joins hosted VoIP provider to support rapid growth Telesphere, a leading provider of cloud-based Unified Communications as a Service (UCaaS) for businesses, today announced the appointment of Brent Bourne as chief operating officer.  Bourne is a veteran senior executive with rich experience in VoIP and software-controlled systems at technology and telecommunications companies. CEO Clark Peterson said Telesphere recruited Bourne, 44, a graduate of the U.S. Military [...]


      
Category: Featured UC3 News | by: admin on 10 September 2012 (0 Comments)

The ideal cloud provider should be an enabler, not an inhibitor. These five strategies will help you choose wisely.   By Sanjay Srinivasan   There’s a reason why global cloud revenues are growing five times faster than other IT products: businesses of every size understand that cloud communications slashes CapEx and OpEx while giving them access to cutting-edge technologies and the flexibility to scale their IT and [...]