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Category: UC3 Vendors | by: admin on 11 September 2012 (0 Comments)

…And the discussion continues: I posed a key question in my last blog “Why does… …And the discussion continues: I posed a key question in my last blog “Why does it (Customer Experience) matter? I spent this week with hundreds of customer experience professionals at the Forrester Customer Experience Forum in New York City. When we asked how many consider customer experience as a [...]


      
Category: UC3 Vendors | by: admin on 11 September 2012 (0 Comments)

This is a great blog from Kay Phelps/Avaya… What?!! Stick with me for a moment – it’s relevant. A colleague used this subheading in an article he had written. Once I stopped laughing and read further, the point he was making was that often we already have much of what we need to deliver an exemplary customer experience. Rather than looking up at the [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

by Tim Cook Cloud Communications profitability is very different from what most Value Added Resellers (VARs) and Managed Service Providers (MSPs) are used to.  The opportunity for profits is wide open but requires a new understanding and tools on which to capitalize.  I have defined 3 key areas of profit opportunity Votela is facilitating with Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

by Louis Hayner There are many ways to innovate in an organization – new products, new processes, and new ways to take your organization to market. It’s not necessarily just about seeing what the customer asks for, but also about what theydon’t ask for – building their businesses around stable, reliable technologies. Many organizations keep their Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

Dawson reacts to today’s announcement from AT&T of the launch of shared data plans for mobile services in late August, joining Verizon Wireless, which launched its plans in late June. Jan Dawson, chief telecoms analyst at Ovum,  says that AT&T’s newly launched shared data plans show it has learned from Verizon’s mistakes, but some issues remain. Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

By Sanjay Srinivasan, CTO for Telesphere (Originally appearing in Channel Partner)  The forecast for cloud security should read “sunny and clear” but enterprises looking to adopt cloud-based IT and communications services continue to deal with uncertainty about whether the services they receive and, more importantly, any of their content is truly secure. They certainly recognize Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

by Louis Hayner There are many ways to innovate in an organization – new products, new processes, and new ways to take your organization to market. It’s not necessarily just about seeing what the customer asks for, but also about what theydon’t ask for – building their businesses around stable, reliable technologies. Many organizations keep their Powered by WPeMatico [...]


      
Category: Opinions | by: admin on 11 September 2012 (0 Comments)

BMC Software Survey Signals Comprehensive Cloud Strategy is Needed to Alleviate Growing Tensions between Business and IT Teams  HOUSTON–(BUSINESS WIRE)–BMC Software (NASDAQ:BMC), the recognized leader in Business Service Management (BSM), today announced the findings of a new commissioned cloud survey conducted by Forrester Consulting on behalf of BMC. The survey, published in a study entitled “Delivering on Powered by WPeMatico [...]