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Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

Redundant IP network, local customer support teams and customized solutions provide comprehensive, enterprise-grade communications capabilities for small businesses LAFAYETTE, La., Sept. 12, 2012 /PRNewswire/ – As a result of a $4.8 million upgrade to Cox’s fiber-based network in Acadiana using cutting-edge DOCSIS 3.0-enabled technology, Cox Business has launched two new Internet tiers at 80 and 100 Mbps designed to meet the needs of small businesses [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

In-Booth Demos Showcase Innovative Tools From the Cloud That Are Transforming Businesses Communications PHILADELPHIA, PA–(Marketwire – Sep 12, 2012) – Alteva, a leading cloud-based Unified Communications (UC) solution provider and subsidiary of Warwick Valley Telephone Company (NASDAQ: WWVY) (referred to as WVT Communications Group), today announced its participation at the 2012 Fall Channel Partners Conference & Expo in Orlando, FL, September 12-14. Channel Partners Conference [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

Two Years in Development, Scalable High-Performance SaaS Platform Supports Textable Phone Numbers, ‘American Idol’-Style SMS Voting, Mobile Coupons and IVR — Puts the Power of Mobile to Work for Businesses  SANTA MONICA, Calif. (September 11, 2012) – CallFire (CallFire.com) today extended its position as a leading provider of text message and voice apps that help organizations grow, with the launch of a definitive next-generation [...]


      
Category: UC3 News | by: admin on 12 September 2012 (0 Comments)

At VMworld 2012 Cisco and EMC announced further collaboration to help accelerate IT transformation by providing customers with choice and flexibility via “three paths to the cloud” – custom-designed productized infrastructure, validated reference architectures tailored to SMB and mid-market customers with Cisco solutions, and pre-integrated converged infrastructure supporting VCE (Virtual Computing Environment) Vblock Systems. The first reference architecture or Cisco Validated Design (CDV), called [...]


      
Category: Opinions | by: admin on 12 September 2012 (0 Comments)

In a recent webinar, the speakers from the National Association of Call Centers described what industry members were doing to improve their operations through technology. There were two key factors mentioned. Paul Stockford, Research Director for the Association, highlighted the fact that “Big Data” analytics for contact centers includes all customer interactions, including voice calls, email, and chat. David Butler, Executive Director of the [...]


      
Category: Opinions | by: admin on 12 September 2012 (0 Comments)

It’s really tough for any size organization to change the way its end users communicate with each other, as well as how increasingly automated business applications interact with those same end users. Not only are there now different ways to communicate, but, with BYOD mobility, the variety of mobile endpoint devices that end users can choose to utilize for both business and person-to-person contacts, [...]


      
Category: Opinions | by: admin on 12 September 2012 (0 Comments)

It’s unfortunate that the mobile device world got associated with the label “smart.” It made it easy to tag mobile devices as “smart” as indicative of every thing the device could support, even though the “smarts” were really based in software somewhere else in the network. Including “phone” in the label highlighted the fact that traditional voice telephony capabilities were accessible and integrated with [...]


      
Category: Opinions | by: admin on 12 September 2012 (0 Comments)

For vendors offering training to their resellers/Solutions Integrators, they have had to address several challenges to make the transition to new, cloud-based services: 1.  Coverage The coverage strength of a reseller network is also a problem when delivering training. Solutions integrators have multiple locations including those in remote areas. Many employees work from their homes or in small workgroups. Further, with the advent of [...]