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Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

Although first-call resolution (FCR) is quite a new metric, many utility industry professionals consider it to be the best. When it comes down to call managers, they prefer the tried and tested average handle time (AHT) metric. Advocates of first-call solutions claim that this metric is key to customer satisfaction, mainly because of its efficiency in preventing the need to deal with repeat customer [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

In December 2012, Sprint Nextel announced their plans to spend $2.2 billion to take over the Clearwire 4G mobile broadband network. The move will enable the expansion of Nextel’s mobile network capacity. Sprint’s acquisition will give them complete control of the company after a four-year joint venture with Clearwire. Clearwire, which currently covers over than 130 million people in the United States, accepted Sprint’s [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

January 2013 will mark the beginning of the end for a number of Google consumer services including Sync. Google Sync enables users to access contacts, calendar and mail through Microsoft Exchange ActiveSync. Although existing customers will be able to continue to use existing Sync connections, consumers will be unable to set up new account using Sync after January 30, 2013. Thereafter, the same service [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

Several vendors offer incentives to keep their dealers loyal. Exclusivity programs offer channel partners various rewards such as increased discounts or more leads for their agreement not to offer competing products. The original logic had to do with mindshare. If the dealer is exclusive to a brand or vendor, then it will stay focussed on that brand or vendor. From a vendor’s perspective, exclusivity [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

The Lighter Side Of The Cloud – Cloud Services   By David Fletcher Our comic collection has simply taken the light side of cloud computing to a whole new level.  So after a long day’s work in the cloud, you can stop by our comic library for that much deserved moment of fun before you call it a day. Review the full library For the reuse [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

Cloud News On The Cloud: December 28th, 2012 The last week of 2012 brings good news to cloud specialists, companies and fans. The entertainment world has a strong presence in the Cloud with music streaming apps and small projectors to share your cloud experience with friends. And companies are moving their production and testing technologies in the Cloud which further creates millions of job openings for Cloud [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

Indonesian Cloud enables workload mobility, app portability By Asia Cloud Forum editors 28-Dec-2012 Indonesian Cloud, whose cloud services are underpinned by virtualization and cloud computing technology such as VMware vSphere and vCloud Director, has attained VMware vCloud Powered status.  “We sought VMware vCloud Powered validation to offer customers enterprise-class security and infrastructure compatibility, together with the freedom to readily move workloads among private, public, [...]


      
Category: UC3 News | by: admin on 28 December 2012 (0 Comments)

By Asia Cloud Forum editors 28-Dec-2012 The ubiquity of high-speed mobile broadband and the launch of 4G Long-Term-Evolution (LTE) will help extend the benefits of cloud, M2M (man-to-man, man-to-machine and machine-to-machine) and mobile applications in business in 2013 and beyond.  “In the near future, businesses do not have to own costly IT equipment when cloud, M2M and services are available mostly on subscription [...]