UC3 Vendors

Being the Jedi Master – Taking Control of Managed Services

Much like facing the dark lord Darth Vader, taking on today’s IT environments can be… Businesses are facing greater challenges and seemingly managing their environments with little help. But in reality, they’re working smart, proactively seeking [...]

Study: Decision-makers demanding collaboration in midmarket businesses

The proliferation of smartphones, tablets, unified communications and social media has driven the business need…   The survey found that approximately 45 percent of midmarket CEOs feel the need to create a more open business environment. [...]

Shake What Your Mama Gave You!

This is a great blog from Kay Phelps/Avaya… What?!! Stick with me for a moment – it’s relevant. A colleague used this subheading in an article he had written. Once I stopped laughing and read further, [...]

Customer Service Technologies – It's all about Innovation!

…And the discussion continues: I posed a key question in my last blog “Why does… …And the discussion continues: I posed a key question in my last blog “Why does it (Customer Experience) matter? I spent [...]