Opinions

Remember Microsoft’s View of UC Back in 2007?

As we approach the end of 2014, it is interesting to review what has changed our view of what UC is all about. I found it most interesting to review the white paper that I wrote [...]

Why Business “Collaboration” Needs Federated UC

In a recent post, I pointed out that the official definition of “communication” means interacting and exchanging information between LIVE people. However, I believe that the term “collaboration” deserves that definition instead of “communications.” Why? Because [...]

Computer Control Is No Joking Matter Any More!

Just saw a cute post by my colleague, Jon Arnold, about Woody Allen’s humorous perspective of automated devices that behaved like people. You can see it at: http://www.tmcnet.com/voip/columns/articles/393114-boss-just-heard-from-tablet-youre-fired.htm?subscribed=true It reminded me of the first computer joke [...]

“Disappearing” Messages In Business Unified Messaging?

While unified communications can be used for personal and social contacts, I like to focus on it’s role in business communications, especially with mobile customers/consumers. With UC increasingly moving to hosted/managed “cloud” services (UCaaS), the CPE-based [...]

Will Apple’s New “iPager” Simplify Mobile Phone Calls?

By Art Rosenberg, The Unified-View/ UC Strategies Expert For those of you who have followed my posts about UC and Mobile Customer Services, you have seen me emphasize the need to look at end user communications [...]

Mobile UC Needs More Control For Contact Recipients

One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process [...]

Mobile UC Needs More Control For Contact Recipients

One of the key changes taking place with mobile business communications, is that, in addition to facilitating all modes of person-to-person contacts, it is also enabling real-time “push” notifications from communication services and automated business process [...]

Collaborative Text Messaging Started Historically With “Time-Sharing” In 1964

“UC&C” is all the rage these days, as mobile end users with smartphones and tablets interact with each other and with automated online applications across location-independent organizational boundaries with various flavors of messaging and real-time voice [...]