February 20th, 2018

Thoughts on ITExpo – Where the Phones Are

I’ve been involved with TMC and their ITExpo event long before UC was athing, and having just returned from the 2018 edition, I can say with certaintythat UCaaS has a long way to go before becoming [...]

Moving Customer Engagement Centers to the Cloud? Where You Stand Depends on Where You Sit

The recent BCStrategies podcast where my colleagues discussed the advantages and disadvantages of moving one’s Customer Engagement Center (CEC) to the cloud is a “must listen.” Note: I use CEC as a term of art because [...]

New Kids in the Customer Interaction Management Space: Zendesk

New Kids in the Customer Interaction Management Space: Zendesk by Nicolas De Kouchkovsky If the combination of CRM and call center software is not new, we need to credit Zendesk for making one of the boldest [...]

The Competitive Cloud Data Center

This post The Competitive Cloud Data Center appeared first on CloudTweaks Connected CloudTweaks. The Competitive Cloud The corporate data center was long the defacto vehicle for all application deployment across an enterprise. Whether reporting to Real [...]

How Cloud Computing and IoT Created the Age of the Smart Factory

This post How Cloud Computing and IoT Created the Age of the Smart Factory appeared first on CloudTweaks Connected CloudTweaks. The Smart Factory Today’s factories are undoubtedly more intelligent than they were in the not-so-distant past, [...]

Exposed Amazon cloud storage clients get tip-off alerts

This post Exposed Amazon cloud storage clients get tip-off alerts appeared first on CloudTweaks Connected CloudTweaks. Security researchers have posted “friendly warnings” to users of Amazon’s cloud data storage service whose private content has been made [...]

Councils ‘unprepared’ for cyber-attacks, report says

This post Councils ‘unprepared’ for cyber-attacks, report says appeared first on CloudTweaks Connected CloudTweaks. More than 25% of UK councils have had their computer systems breached in the past five years, campaigners say. A report by [...]

Japan’s Sony to form alliance to build taxi-hailing system

This post Japan’s Sony to form alliance to build taxi-hailing system appeared first on CloudTweaks Connected CloudTweaks. TOKYO (Reuters) – Sony Corp said on Tuesday it would become the latest blue-chip firm to jockey for position [...]