August, 2017

Guidance on Getting the Customer Experience Right for a Change

Guidance on Getting the Customer Experience Right for a Change by Peter Bernstein It is a fair observation of “industry experts” in every vertical and geographic market that our opinions are hypercritical. The tendency is to [...]

Artificial Intelligence Takes Off in the Customer Interaction Space

Artificial Intelligence Takes Off in the Customer Interaction Space by Nicolas De Kouchkovsky Intelligent Assistants and smart bots have been stealing the headlines. Yet, Artificial Intelligence (AI) is finally making headways in the broader Customer Interaction [...]

Clutch Report: How Large Businesses Approach Cybersecurity in 2017

This post Clutch Report: How Large Businesses Approach Cybersecurity in 2017 appeared first on CloudTweaks Connected CloudTweaks. Cybersecurity in 2017 IT decision-makers at large companies in the US invest in cybersecurity and stress security software and [...]

Telehealth: Big Data and Healthcare Innovation

This post Telehealth: Big Data and Healthcare Innovation appeared first on CloudTweaks Connected CloudTweaks. Telehealth Innovation Every day, people pop their health-related questions into Google’s search field. Symptoms-related searches alone make up about 1 percent of [...]

VOSS Unveils Latest Generation of its Shared Architecture Solution for Cisco HCS Partners

VOSS Unveils Latest Generation of its Shared Architecture Solution for Cisco HCS Partners by UCStrategies VOSS Solutions unveiled its latest Shared Architecture innovations providing its most comprehensive end-to-end solution to date, for Cisco HCS partners. Shared Architecture [...]

Reimagining Voice in the Age of AI

Reimagining Voice in the Age of AI by Jon Arnold Just as the cloud was the trend du jour last year, it’s AI’s turn in 2017, and taken together, there’s a lot of disruption happening in [...]

Amazon’s Alexa to chat up Microsoft’s Cortana

This post Amazon’s Alexa to chat up Microsoft’s Cortana appeared first on CloudTweaks Connected CloudTweaks. (Reuters) – Amazon.com Inc (AMZN.O) and Microsoft Corp (MSFT.O) have forged a partnership that will allow their voice-controlled virtual assistants to [...]

IoT: Penetrating the Possibilities of a Data Driven Economy

This post IoT: Penetrating the Possibilities of a Data Driven Economy appeared first on CloudTweaks Connected CloudTweaks. Data Driven Economy All of us are accustomed to the smart wearables, such as the ones we wear on [...]