September 11th, 2012

Study: Decision-makers demanding collaboration in midmarket businesses

The proliferation of smartphones, tablets, unified communications and social media has driven the business need…   The survey found that approximately 45 percent of midmarket CEOs feel the need to create a more open business environment. [...]

Being the Jedi Master – Taking Control of Managed Services

Much like facing the dark lord Darth Vader, taking on today’s IT environments can be… Businesses are facing greater challenges and seemingly managing their environments with little help. But in reality, they’re working smart, proactively seeking [...]

Customer Service Technologies – It's all about Innovation!

…And the discussion continues: I posed a key question in my last blog “Why does… …And the discussion continues: I posed a key question in my last blog “Why does it (Customer Experience) matter? I spent [...]

Shake What Your Mama Gave You!

This is a great blog from Kay Phelps/Avaya… What?!! Stick with me for a moment – it’s relevant. A colleague used this subheading in an article he had written. Once I stopped laughing and read further, [...]

3 Ways to Profit Selling Siemens OpenScape Cloud

by Tim Cook Cloud Communications profitability is very different from what most Value Added Resellers (VARs) and Managed Service Providers (MSPs) are used to.  The opportunity for profits is wide open but requires a new understanding [...]

Innovative Ways to Take Your Product to Market

by Louis Hayner There are many ways to innovate in an organization – new products, new processes, and new ways to take your organization to market. It’s not necessarily just about seeing what the customer asks [...]

Dawson: Thorny issue of devise subsidy still on table

Dawson reacts to today’s announcement from AT&T of the launch of shared data plans for mobile services in late August, joining Verizon Wireless, which launched its plans in late June. Jan Dawson, chief telecoms analyst at [...]

Srinivasan: CounteringCustomer’s Cloud Security Concerns

By Sanjay Srinivasan, CTO for Telesphere (Originally appearing in Channel Partner)  The forecast for cloud security should read “sunny and clear” but enterprises looking to adopt cloud-based IT and communications services continue to deal with uncertainty [...]