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Category: UC3 News | by: admin on 27 March 2017 (0 Comments)

Monage 2017 – Chatbot Challenges and New Life for UC by Jon Arnold Last week, I attended and spoke at the second iteration of Jeff Pulver’s Monage conference in San Jose – Messaging on the Net. I did the same at the first one last fall, and for more context about Jeff and his event, here’s my UCStrategies writeup about it. At that event, [...]


      
Category: UC3 News | by: admin on 27 March 2017 (0 Comments)

8×8 Announces New Cloud Contact Center Solution: ContactNow by Robbie Pleasant 8×8 has a new contact center solution aimed at teams and small contact center, called 8×8 ContactNow. This solution is designed to expand upon 8×8’s cloud contact center portfolio, adding solutions for a variety of teams, with flexible pricing models, designed to help companies set up and run a contact center quickly and [...]


      
Category: UC3 News | by: admin on 25 March 2017 (0 Comments)

Toshiba Exits North American Telecom Market by Phil Edholm At the end of the week before Enterprise Connect 2017, we were all waiting to hear the plan for Avaya to emerge from bankruptcy when another piece of telecom news came out, Toshiba announcing they are exiting the North American business telecom equipment market. In the letter to their dealers shown here, Toshiba announced that, [...]


      
Category: UC3 News | by: admin on 24 March 2017 (0 Comments)

Real-Time Resolution for the Modern Contact Center by Blair Pleasant Respecting Your Customers’ Time While Making Your Customers Happier Faster Do you respect your customers’ time? When it comes to customer service and customer engagement, does your contact center deploy technologies and solutions that reduce the time that customers wait on hold, speak with an agent, wait for a response, or get their issues [...]


      
Category: UC3 News | by: admin on 23 March 2017 (0 Comments)

Announcing VOSS Assurance: Real-Time Monitoring, Troubleshooting, and Problem Resolution, Across Multi-Vendor UC by UCStrategies VOSS Solutions announced a new module in its UC management portfolio. VOSS Assurance offers a comprehensive view into business and operational performance, enabling organizations to access real-time monitoring, troubleshooting, and problem resolution, across multi-vendor UC solutions. VOSS Assurance, powered by award winning LayerX technology, has been designed to automate the process of [...]


      
Category: UC3 News | by: admin on 23 March 2017 (0 Comments)

CallTower Mourns the Passing of Cherished Colleague and Friend by UCStrategies Many of you have asked how you can help Darren Suders’ family during this very difficult time. A trust account and Go Fund Me campaign have been established to help Darren’s wife and young children.   To make a contribution to the Suders Family Trust Go Fund Me campaign: https://www.gofundme.com/suders-family-trust Contributions can also be made by check or direct [...]


      
Category: UC3 News | by: admin on 22 March 2017 (0 Comments)

Inference Solutions Adds SMS Channel Support by Robbie Pleasant Inference Solutions has announced new SMS channel support for its Inference Studio platform. This adds a new way for customers to get the service they need in a manner that suits their needs, and further increases Inference’s end-to-end multichannel support. The Inference Studio platform is a full service creation environment for IVR, call routing, and [...]


      
Category: UC3 News | by: admin on 22 March 2017 (0 Comments)

Nectar’s Network Assessment & Monitoring Solution, Perspective, Certified for Skype for Business by UCStrategies Certification validates Nectar’s commitment to Skype for Business deployment success Nectar Services Corp. announced today that its Perspective product has been certified for Microsoft’s IT Pro Tools Partner Program for Skype for Business Online. This certification qualifies Nectar to be recognized as a Skype Operations Framework (SOF) Tools Partner. Nectar [...]